Staffing and Retention

Recorded On: 06/01/2026

As we journey through ever-present staffing challenges in healthcare, we need to focus not only on recruiting new caregivers but also on retaining the quality staff we already have. Our caregivers are customers, we need to embrace them and appreciate them. Remember, recruiting, hiring, and onboarding new employees is expensive, so retaining our current workforce is important for continuity of care and financial stability. The pandemic has strongly impacted these challenges however, as an industry we continue to make great strides to overcome these hurdles together.  Leaders need to recognize burnout and be there to support and guide employees during difficult times. This program will discuss opportunities 

Objectives:

  • Define burnout and its impact
  • Identify costs associated with burnout
  • Describe how to improve staff retention
  • Create a retention program
  • Develop strategies to improve staff competency

Attendees will be awarded 0.75 ANCC contact hours for completing the course/webinar.
Program Start Date: 06/01/2026 | Program Review Date: 05/31/2029

This program has been submitted for Continuing Education for 1.0 total participant hours from NAB/NCERS.
NAB Approval #20270531-1-A121589-DL
Program Start Date: 06/01/2026 | Program Review Date: 05/31/2027

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

Jill Harding, RN, LNHA, CLNC

Jill Harding, RN, LNHA, CLNC

Risk Manager

HealthCap

Jill Harding has served our long-term care industry for over two decades in various roles throughout skilled nursing facilities. She has been a Registered Nurse since 2011 and a Licensed Nursing Home Administrator since 2014 having served in both For-Profit and County Owned Medical Care Facility.

As a Certified Legal Nurse Consultant (CLNC), she serves her passion from both sides of our industry from a regulatory and healthcare legal perspective to help provide the best outcomes. She specializes in medical malpractice defense cases, utilizing decades of first hand clinical, administrative and regulatory experience.

In addition to her CLNC services, Jill serves her love of continuing to work alongside our healthcare facilities as a Risk Management/Loss Control Consultant and Healthcare Consultant & Educator. Providing support and education to homes in areas of operations, regulatory compliance and risk management services.

Key:

Complete
Failed
Available
Locked
Video
Open to view video.  |  50 minutes
Open to view video.  |  50 minutes
Quiz
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass At the conclusion of the program, please take a few minutes to complete the post-test. A score of 80% or higher is required to pass. Upon passing the quiz, a certificate can be downloaded. Please be sure your profile is updated with the correct license information.
Webinar Evaluation
8 Questions
8 Questions Complete an evaluation of your learning and professional development to earn your certificate.
ANCC Credits & Certificate
Up to 0.75 medical credits available  |  Certificate available
Up to 0.75 medical credits available  |  Certificate available Please enter your license number to avoid delays in issuing your CEs
NAB Credits & Certificate
Up to 1.00 medical credits available  |  Certificate available
Up to 1.00 medical credits available  |  Certificate available Please enter your NAB ID (7 digits preceded by the letter R) to avoid delays in issuing your CEs
Non-Accredited Certificate
No credits available  |  Certificate available
No credits available  |  Certificate available