Dementia, Behavior & Communication

This webinar package provides a comprehensive series on dementia, behavior, and communication, equipping care teams with practical strategies to support residents with cognitive and behavioral challenges. It covers key topics including dementia care best practices, behavioral interventions, communication techniques, mental health in seniors, trauma-informed care, and managing complex resident interactions, along with essential tools for assessment, documentation, fall prevention, elopement, and safety compliance.

  • Contains 4 Component(s)

    This program was developed to assist you the caregiver in providing quality care to your residents with cognitive impairment while maintaining a safe, comfortable environment.

    Dementia disease is a progressive decline in cognitive function with memory loss. There are many types of dementia including HIV, vascular, Lewy Body, Parkinson’s, Alzheimer’s, etc. Most are irreversible however when dementia is caused by thyroid disorders, drug interactions, or dehydration, the symptoms may be reversible or treatable.

    Many families are unaware of their loved one's decline until the disease process has progressed significantly and the person is no longer safe. Some of this is denial and other times it is just a difficult thing to discuss with a parent or grandparent. No one will admit they have memory loss if they don’t have to as it is something that has a stigma attached to it!

    This program was developed to assist you the caregiver in providing quality care to your residents with cognitive impairment while maintaining a safe, comfortable environment.

    OBJECTIVES:

    • Define dementia and Alzheimer’s disease
    • Identify the stages of the disease process
    • Identify the expectations of each stage
    • State what person-centered care is
    • Identify strategies for implementing person centered care
    • Identify ways to take care of the caregiver 

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Director of Risk Management

    HealthCap Risk Management Services

    Ms. Szumlinski is a nationally-recognized leader in long-term care with experience as an Owner/Provider, Administrator, Director of Nursing, Corporate Quality Assurance Coordinator and independent consultant. Ms. Szumlinski conducts risk management visits at facilities across the country, touching every acuity level within the post-acute care spectrum. Ms. Szumlinski served as an Associate Board Member for NCAL, is a member of the AHCA/NCAL Survey/Regulatory committee, NCAL Quality committee, HCAM Legal/ Clinical Committee and served as a Senior Examiner/Team Leader for the AHCA/NCAL Quality Award Program for 7 years. Ms. Szumlinski is a Nurse Planner for the HealthCap® RMS ANCC accredited education program.

  • Contains 6 Component(s), Includes Credits

    This program was developed to assist you in maintaining an environment that allows for resident choice, independence and mobility while protecting the rights of other residents and be alert to risks for injuries, elopements, and resident-to-resident altercations.

    Wandering is a common behavior among people with Alzheimer’s disease or other disorders causing dementia. It occurs when a person with dementia roams about and becomes lost or confused about their location. It is estimated to be the most common form of disruption from people living with dementia especially in congregate living environments. Wandering can cause a person with dementia to become confused and disoriented, even when they are in a familiar place. This program was developed to assist you in maintaining an environment that allows for resident choice, independence and mobility while protecting the rights of other residents and be alert to risks for injuries, elopements, and resident-to-resident altercations.

    Objectives:

    • Define the term “wandering”
    • Define what Alzheimer’s disease is
    • Identify wandering warning signs

    Attendees will be awarded 0.50 ANCC contact hours for completing the course/webinar.
    Program Start Date: 06/01/2026 | Program Review Date: 05/31/2029

    This program has been submitted for Continuing Education for 0.75 total participant hours from NAB/NCERS.
    NAB Approval ID #20270531-0.75-A121585-DL
    Program Start Date: 06/01/2026 | Program Review Date: 05/31/2027

    Call the HealthCap Education Coordinator at 734-996-2700 for further information.

    Jill Harding, RN, LNHA, CLNC

    Jill Harding, RN, LNHA, CLNC

    Risk Manager

    HealthCap

    Jill Harding has served our long-term care industry for over two decades in various roles throughout skilled nursing facilities. She has been a Registered Nurse since 2011 and a Licensed Nursing Home Administrator since 2014 having served in both For-Profit and County Owned Medical Care Facility.

    As a Certified Legal Nurse Consultant (CLNC), she serves her passion from both sides of our industry from a regulatory and healthcare legal perspective to help provide the best outcomes. She specializes in medical malpractice defense cases, utilizing decades of first hand clinical, administrative and regulatory experience.

    In addition to her CLNC services, Jill serves her love of continuing to work alongside our healthcare facilities as a Risk Management/Loss Control Consultant and Healthcare Consultant & Educator. Providing support and education to homes in areas of operations, regulatory compliance and risk management services.

  • Contains 6 Component(s), Includes Credits

    This program was developed to assist caregivers in understanding the importance of identifying interventions for each resident based on their individual needs and diagnoses.

    Mental illnesses are disorders of the brain, dementia is a disorder of the brain: it is inevitable that they will overlap. Residents living with dementia have a change in the physical structure of the brain. This involves the death of nerve cells and the breaking down or disruption of connections between nerve cells. Mental illness can disrupt mental state related to mild anxiety or depression to severe cases of psychosis, schizophrenia and bi-polar disease. Ultimately, in either case, the brain is not functioning in a way to keep our thought processes healthy in turn this impacts our emotions and our behaviors. This program was developed to assist caregivers in understanding the importance of identifying interventions for each resident based on their individual needs and diagnoses. 

    Objectives:

    • Define mental illness and psychiatric disability
    • Define dementia
    • Evaluate the similarities and differences between mental illness and dementia

    Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
    Program Start Date: 12/15/2025 | Program Review Date: 12/14/2028

    This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS. 

    NAB Approval #20261214-1.25-A117054-DL

    Program Start Date: 12/15/2025 | Program Review Date: 12/14/2026

    Call the HealthCap Education Coordinator at 734-996-2700 for further information.

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Director of Risk Management

    HealthCap Risk Management Services

    Ms. Szumlinski is a nationally-recognized leader in long-term care with experience as an Owner/Provider, Administrator, Director of Nursing, Corporate Quality Assurance Coordinator and independent consultant. Ms. Szumlinski conducts risk management visits at facilities across the country, touching every acuity level within the post-acute care spectrum. Ms. Szumlinski served as an Associate Board Member for NCAL, is a member of the AHCA/NCAL Survey/Regulatory committee, NCAL Quality committee, HCAM Legal/ Clinical Committee and served as a Senior Examiner/Team Leader for the AHCA/NCAL Quality Award Program for 7 years. Ms. Szumlinski is a Nurse Planner for the HealthCap® RMS ANCC accredited education program.

  • Contains 6 Component(s), Includes Credits

    Depression is a common problem among older adults, but it is NOT a normal part of aging. In fact, studies show that most older adults feel satisfied with their lives, despite having more illnesses or physical problems. However, important life changes that happen as we get older may cause feelings of uneasiness, stress, and sadness. Moving into a senior living community could be considered an important life change that could affect your resident’s overall mental health and well-being. Remember, depression is serious, residents should not be “sad”, it is our responsibility to be sure they are engaged, healthy and comfortable in our setting. This program was developed to assist you in identifying subtle signs of depression and managing residents with a diagnosis of depression.

    Depression is a common problem among older adults, but it is NOT a normal part of aging. In fact, studies show that most older adults feel satisfied with their lives, despite having more illnesses or physical problems. However, important life changes that happen as we get older may cause feelings of uneasiness, stress, and sadness. Moving into a senior living community could be considered an important life change that could affect your resident’s overall mental health and well-being. Remember, depression is serious, residents should not be “sad”, it is our responsibility to be sure they are engaged, healthy and comfortable in our setting. This program was developed to assist you in identifying subtle signs of depression and managing residents with a diagnosis of depression.

    Objectives:

    • Identify how depression can impact overall resident health
    • State three components of thorough examination
    • Identify three types of depression common in the elderly 


    Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
    Program Start Date: 07/15/2025 | Program Review Date: 07/14/2028

    This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
    NAB Approval # 20260714-1.25-A113555-DL
    Program Start Date: 07/15/2025 | Program Review Date: 07/14/2026

    Call the HealthCap Education Coordinator at 734-996-2700 for further information.

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Director of Risk Management

    HealthCap Risk Management Services

    Ms. Szumlinski is a nationally-recognized leader in long-term care with experience as an Owner/Provider, Administrator, Director of Nursing, Corporate Quality Assurance Coordinator and independent consultant. Ms. Szumlinski conducts risk management visits at facilities across the country, touching every acuity level within the post-acute care spectrum. Ms. Szumlinski served as an Associate Board Member for NCAL, is a member of the AHCA/NCAL Survey/Regulatory committee, NCAL Quality committee, HCAM Legal/ Clinical Committee and served as a Senior Examiner/Team Leader for the AHCA/NCAL Quality Award Program for 7 years. Ms. Szumlinski is a Nurse Planner for the HealthCap® RMS ANCC accredited education program.

  • Contains 6 Component(s), Includes Credits

    This program was developed to assist you the caregiver in providing quality care to your residents with improving their overall outcomes and independence.

    Suicide is more than a preventable tragedy; it is a major public health problem affecting men and women of all ages. According to the National Institute of Mental health, it was the 10th leading cause of death in the United States in 2019. As scary as it sounds, many of us have or will experience the loss of a resident due to suicide. Sadly, even if a senior fails at their attempt to commit suicide, they are less likely to recover from the effects which is frightening in of itself. Suicidal behavior is common in older adults for a number of reasons with loneliness being at the top of the list. This program was developed to assist you in identifying risk factors of suicidal behaviors and what you should do if you encounter a resident exhibiting these behaviors. 

    Objectives:

    • Identify risk factors for suicide
    • Discuss protective factors 
    • Identify level of risk and interventions 


    Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
    Program Start Date: 3/29/2026 | Program Review Date: 3/28/2029

    This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
    NAB Approval #20270328-1.25-A118882-DL
    Program Start Date: 3/29/2026 | Program Review Date: 3/28/2027

    Call the HealthCap Education Coordinator at 734-996-2700 for further information.

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Director of Risk Management

    HealthCap Risk Management Services

    Ms. Szumlinski is a nationally-recognized leader in long-term care with experience as an Owner/Provider, Administrator, Director of Nursing, Corporate Quality Assurance Coordinator and independent consultant. Ms. Szumlinski conducts risk management visits at facilities across the country, touching every acuity level within the post-acute care spectrum. Ms. Szumlinski served as an Associate Board Member for NCAL, is a member of the AHCA/NCAL Survey/Regulatory committee, NCAL Quality committee, HCAM Legal/ Clinical Committee and served as a Senior Examiner/Team Leader for the AHCA/NCAL Quality Award Program for 7 years. Ms. Szumlinski is a Nurse Planner for the HealthCap® RMS ANCC accredited education program.

  • Contains 6 Component(s), Includes Credits

    This program was developed to assist you in identifying residents with poor sleep hygiene and to implement interventions to encourage a good night's sleep!

    It’s common for older adults to experience changes in the quality and duration of their sleep. Many of these changes occur due to changes in the body’s internal clock. Mental and physical health conditions may interfere with sleep. The relationship between physical health and sleep is complicated by the fact that many older adults are diagnosed with more than one health condition. Poor sleep quality in seniors can be related to the lifestyle changes that often come with aging as well. This program was developed to assist you in identifying residents with poor sleep hygiene and to implement interventions to encourage a good night's sleep!  

    Objectives: 

    • Define what “quality sleep is” 
    • Identify the importance of sleep for the elderly
    • Identify bedtime routines to assist in good sleep hygiene 

    Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
    Program Start Date: 12/30/2025 | Program Review Date: 12/29/2028

    This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
    NAB Approval #20261229-1.25-A117055-DL

    Program Start Date: 12/30/2025 | Program Review Date: 12/29/2026

    Call the HealthCap Education Coordinator at 734-996-2700 for further information.

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Angie Szumlinski, LNHA, RN, GERO-BC, RAC-CT, BS

    Director of Risk Management

    HealthCap Risk Management Services

    Ms. Szumlinski is a nationally-recognized leader in long-term care with experience as an Owner/Provider, Administrator, Director of Nursing, Corporate Quality Assurance Coordinator and independent consultant. Ms. Szumlinski conducts risk management visits at facilities across the country, touching every acuity level within the post-acute care spectrum. Ms. Szumlinski served as an Associate Board Member for NCAL, is a member of the AHCA/NCAL Survey/Regulatory committee, NCAL Quality committee, HCAM Legal/ Clinical Committee and served as a Senior Examiner/Team Leader for the AHCA/NCAL Quality Award Program for 7 years. Ms. Szumlinski is a Nurse Planner for the HealthCap® RMS ANCC accredited education program.