Per CMS, abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled technology. Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. This 30 minute presentation was developed to assist caregivers in focusing on each resident’s right to be free of abuse and neglect.

Objectives:

• Define what constitutes “abuse”
• Define three types of abuse
• Describe steps taken if abuse is suspected

There are many types of abuse, and it’s important to remember that not all abuse is physical—emotional and psychological harm can be just as serious. Caregivers and leaders alike play a vital role in ensuring residents feel respected, protected, and supported. This program reviews the different types of abuse, the regulations that guide reporting and response, and the steps to take if you observe or suspect abuse to help ensure every resident’s well-being and dignity.

 Objectives:

• Define abuse
• Define basic intent of “new” regulatory standards
• Describe Reporting Requirements (F608; F609)
• Determine aspects of comprehensive investigations

Attendees will be awarded 0.50 ANCC contact hours for completing the course/webinar.
Program Start Date: 11/16/2025 | Program Review Date: 11/15/2028

This program has been submitted for Continuing Education for 0.75 total participant hours from NAB/NCERS.
NAB Approval #20261115-0.75-A116704-DL
Program Start Date: 11/16/2025 | Program Review Date 11/15/2026 

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

Each resident has rights that are protected by state and federal laws. It is your job to know and advocate for these rights for your residents. This presentation was developed to serve as a foundation of what we do in senior living settings, provide a supportive environment for our residents to live independent, fulfilling lives.

Objectives –

• Define Resident Rights
• Identify the importance of privacy
• Describe the value of resident forums

Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
Program Start Date: 05/10/2026 | Program Review Date: 05/09/2029

This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
NAB Approval #20270509-1.25-A120861-DL
Program Start Date: 05/10/2026 | Program Review Date: 05/09/2027

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

As a nursing assistant and healthcare employee you are required to follow certain laws. Ethical behavior are standards that develop because of understanding right from wrong and are based on moral values of individual and of society in general. Legal aspects of providing care to frail elders is a hot topic today and one that each of us should be aware of. 

Objectives:

• Discuss how “scope of practice” and “standard of care” govern your day-to-day job performance
• List three signs of abuse and neglect
• Describe the difference between assault and battery

Having the skills to perform activities of daily living (ADLs) is the key to independence. The Direct Care Staff's goal is to determine just how much help a resident needs to perform these activities. Some people may only need encouragement; others may need help with set up; some need to work together with staff. 

OBJECTIVES

• Discuss the importance of maintaining independence with ADLs
• List three ways to help residents with ADLs
• Perform accurate documentation of the most important aspects of helping residents with ADLs

Nursing homes are required to develop a baseline care plan within the first 48 hours of admission which provides instructions for the provision of effective and person-centered care to each resident. This means that the baseline care plan should strike a balance between conditions and risks affecting the resident’s health and safety, and what is important to him or her, within the limitations of the baseline care plan timeframe. This program was developed to assist your care team in meeting these requirements while providing quality, person-centered care for each of your residents.

Objectives:

• Review the baseline care plan regulation
  
• Define the timelines for developing a baseline care plan
• Explain the purpose and the value of the baseline care plan
• Identify how to prioritize what is needed on the baseline care plan versus the comprehensive care plan

Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
Program Start Date: 11/29/2025 | Program Review Date: 11/28/2028

This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
NAB Approval #20261128-1.25-A116728-DL

Program Start Date: 11/29/2025 | Program Review Date 11/28/2026

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

Proper documentation is essential for avoiding claims and ensuring the integrity of the documentation. Claims and disputes often hinge on the accuracy and completeness of records. It also enables teams to track issues and coordinate resident care. It is important when documenting that policies and regulations are adhered to, that documentation is accurate and up-to-date, abbreviations are avoided when possible and documentation is done in real time. Documentation should include clinical information such as assessments, responses to medications, resident education and diagnostic tests. By adhering to these guidelines, nurses can enhance their documentation practices and reduce the risk of legal claims.  

Objectives

• Identify common errors in documentation that increase risk 

• Identify the disciplines responsible for documenting in the medical record 

• State why simplicity encourages compliance 

Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
Program Start Date: 3/13/2026 | Program Review Date: 3/12/2029

This program has been submitted for Continuing Education for 1.0 total participant hours from NAB/NCERS. 

NAB Approval #20270312-1-A119687-DL

Program Start Date: 3/13/2026 | Program Review Date 3/12/2027

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

Nursing assistants provide up to 80% of the direct, hands-on resident care. In the United States alone, there are more than three million direct care workers, including nursing assistants, home health aides and personal care aides. It goes without saying that your role in senior care is vitally important! 

Objectives:

• Describe what it means for a nurse to “delegate” to a nursing assistant
• Discuss how assertive communication benefits a nursing team
• Describe three ways to improve communication between nurses and nursing assistants

Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
Program Start Date: 03/03/2026 | Program Review Date: 03/02/2029

This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS. 

Program Start Date: 03/03/2026 | Program End Date: 03/02/2027

NAB Approval #20270302-1.25-A118866-DL

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

There are many misconceptions about long-term care. It is truly very different from living at home even as much as we try to normalize the lives of residents. As providers, we strive to ease that transition and make residents comfortable. This is why it is important to develop risk-management protocols that include a baseline assessment of all operating systems with a focus on quality and safety. Senior management of the organization must support risk-management efforts through consistent awareness and support. Ownership by every single employee is the key. This program was developed to assist you in developing risk management protocols while maintaining a comfortable environment for your residents and staff.

Objectives:

• Identify what risks we face in ALF communities.
• Identify the risk areas we can change.
• Identify risk areas we may not be able to change.

Attendees will be awarded 1.0 ANCC contact hours for completing the course/webinar.
Program Start Date: 10/03/2025 | Program Review Date: 10/02/2028

This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.
NAB Approval #20261002-1.25-A116702-DL
Program Start Date: 10/03/2025 | Program Review Date 10/02/2026 

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

As we journey through ever-present staffing challenges in healthcare, we need to focus not only on recruiting new caregivers but also on retaining the quality staff we already have. Our caregivers are customers, we need to embrace them and appreciate them. Remember, recruiting, hiring, and onboarding new employees is expensive, so retaining our current workforce is important for continuity of care and financial stability. The pandemic has strongly impacted these challenges however, as an industry we continue to make great strides to overcome these hurdles together.  Leaders need to recognize burnout and be there to support and guide employees during difficult times. This program will discuss opportunities 

Objectives:

• Define burnout and its impact
• Identify costs associated with burnout
• Describe how to improve staff retention
• Create a retention program
• Develop strategies to improve staff competency

Attendees will be awarded 0.75 ANCC contact hours for completing the course/webinar.
Program Start Date: 06/01/2026 | Program Review Date: 05/31/2029

This program has been submitted for Continuing Education for 1.0 total participant hours from NAB/NCERS.
NAB Approval #20270531-1-A121589-DL
Program Start Date: 06/01/2026 | Program Review Date: 05/31/2027

Call the HealthCap Education Coordinator at 734-996-2700 for further information.