Abuse Prevention and Response

Recorded On: 05/23/2023

Since the Public Health Emergency began in March 2020, long-term care facilities have been faced with ever-changing regulations and guidance from CMS and CDC. By the end of March 2020, Focused Infection Control surveys were frequent for many facilities, many times during outbreaks of COVID-19. CMS has made multiple changes in the survey protocols for infection control in long-term care facilities since the initial focused surveys were initiated in March 2020. 

CMS states they remain committed to taking critical steps to protect vulnerable Americans and to ensure the nation’s health care facilities are prepared to respond to the Coronavirus Disease 2019. In November 2021 CMS announced steps to assist State Survey Agencies in addressing the backlog of complaint and recertification surveys. The critical element pathway was revised again and was incorporated in the recertification and complaint survey process. CMS is increasing oversight in nursing homes to allow a more focused review of quality-of-life and quality-of-care concerns. 

On November 5, 2021, CMS published an Interim Final Rule, entitled “Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination,” revising the infection control requirements that most Medicare and Medicaid certified providers and suppliers must meet to continue to participate in the Medicare and Medicaid programs. In February 2022, CMS revised the survey protocols and trained surveyors for the revised survey process to include the monitoring of vaccination efforts.


  • Define what constitutes “abuse”
  • Define three types of abuse
  • Describe steps taken if abuse is suspected

Attendees will be awarded 1.00 ANCC contact hours for completing the course/webinar.
Program Start Date: 05/23/2023 | Program Review Date 05/22/2026

This program has been submitted for Continuing Education for 1.25 total participant hours from NAB/NCERS.

Call the HealthCap Education Coordinator at 734-996-2700 for further information.

Joy Schultz, LNHA, ALMC

Risk Management Consultant


Ms. Schultz has worked in long term care since 1983. She has been a licensed administrator since 1993 and is also a Certified Assisted Living Manager. Joy has been the administrator at both for profit and not for profit facilities, also faith based CCRC’s and community owned facilities. She has worked as a Risk Manager for HealthCap® since 2009. She has been active in promoting issues important to senior care providers. Ms. Schultz served on the Iowa Health Care Association (IHCA) Board of Directors and the Iowa Center for Assisted Living (ICAL) Board for several years. She served on the Quality Committee, serving two years as co-chair and working on the Quality First subcommittee, participating in a federal initiative for a commitment to putting quality first in all nursing homes. Ms. Schultz spent several years on the Steering Team of IPDCC (Iowa Person Directed Care Coalition), working to change the environment in healthcare facilities across the state.


Open to view video.  |  60 minutes
Open to view video.  |  60 minutes
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass At the conclusion of the program, please take a few minutes to complete the post-test. A score of 80% or higher is required to pass. Upon passing the quiz, a certificate can be downloaded.
Evaluation - Abuse Prevention and Response
9 Questions
9 Questions Complete an evaluation of your learning and professional development to earn your certificate.
ANCC Credits and Certificate
Up to 1.00 medical credits available  |  Certificate available
Up to 1.00 medical credits available  |  Certificate available
NAB Credits and Certificate
Up to 1.25 medical credits available  |  Certificate available
Up to 1.25 medical credits available  |  Certificate available